How to gather debug infos in case of a standalone app not starting properly on Windows.

When a standalone app does not start properly, developers need in-depth information regarding how the application works on your machine, here’s how to gather information that can help us better understand and fix the issue :

1 – Download the following tool DebugView from the Microsoft website, close all your apps, and start dbgview64.exe

https://learn.microsoft.com/en-us/sysinternals/downloads/debugview

2 – In dbgview64 app, unfold the capture menu and ensure that the options are the same as below

3 – Then start the application, wait for it to finish starting, then save the log file (click on the floppy disk icon in dbgview64).

4 – Send the log file to our customer support team, thank you!