Submit a request

How Can We Help?

How do I cancel a purchase?

If for some reason you are not satisfied with your purchase, you have 14 days from the date the order was paid in full, to request a refund.

A refund must be requested from, and authorized by, our customer service team within 14 days as per above.

When a refund request is approved, an iLok license surrender process will be initiated, which must be completed before the refund will be processed.

For subscription plans we do not refund a started currently ongoing term, or terms that have already ended.

Apply for a refund request

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